Microsoft certified technicians help keep your business in business.

As you review candidates to be your outsourced IT support company, ask for those who are Microsoft Certified. Why? Because they make great consultants. They drive fast time-to-value, onboard quickly and responding to challenges confidently.

Microsoft certified techs usually have been in the business for more than 10 years. They have seen and solved issues elsewhere. They bring this experience to you and your company. When an issue arises, your tech reports, “Yes, I have seen this elsewhere,” instead of “I don’t know. We should probably google this one.”

Sad but true…someone new to the profession will hunt for answers at Google while you are paying him for his time. You’re better off with someone who has formal training and real world experience. He will keep your business in business. Here’s how:

Increased productivity.

Compared to those without certifications, Microsoft certified techs are 17% more productive across core IT activities. They can mentor uncertified team members and boost overall productivity. Microsoft Certified  techs are more apt to be current in their field. They are fast learners and eagerly adapt to evolving technologies.

Improved risk mitigation.

Certified techs make for a 56% reduction in unplanned downtime when problems arise. That’s because Microsoft certified techs are better equipped to respond. They provide faster diagnosis of problems, a reduction in the severity and duration of outages, and greater systems reliability.

Better business agility.

Hiring certified techs is good for the bottom line. Microsoft certified techs produce solutions quickly and spend less time getting up to speed. Hence, this translates to a 58% improved time-to-market and two-thirds more applications delivered on-budget. These savings can be reinvested into your company.

Sustainable support.

Outsourced techs are generally more satisfied with their jobs and job hunt less. They’ve proven to take on more responsibilities, advance quickly, and onboard faster. By hiring Microsoft certified techs, you can focus on growing your business.

Inspired by https://www.microsoft.com/en-us/learning/hire-a-certified-professional.aspx.